Contact us
Our team is dedicated to assisting you with any questions or support needs throughout your journey with us.
Instant chat with us
Access immediate 24/7 support by clicking the red chat icon in the bottom right corner of this window. Our online chat is always available.
Email us
Send your inquiries to [email protected] . Expect a response within 2 working days.
Call us
Connect with our customer service team at +1 888 689 5163 . Available Monday to Friday from 8am to 8pm, and Saturday from 8am to 4pm.
Need specific help?
Cancel your account
The quickest way to cancel your membership and stop future payments is to visit us.surecredit.io/cancel-request. You will need to enter the email associated with your account and your date of birth.
Alternatively, you can cancel within your online member's area or by contacting our customer service team via email at [email protected] . Please allow 2 working days for email responses.
Forgot your username or password?
Username recovery: your username is the email address you used to sign up.
Password Recovery: your initial password was sent in our welcome email, search for "Surecredit" in your email inbox. If you're having trouble locating it or need to reset it, you can recover your password here.
Looking for a loan?
Use our loan request feature, allowing you to apply for loans up to $5,000. We will search our panel to find the best loan option for you.
Further assistance
If you need support understanding how to make the most of your Sure Credit subscription, you can log in to your account, or contact us by email [email protected] , or through our online chat by clicking the icon in the bottom right.
Please note: While we aim to resolve issues promptly, we cannot disclose specific reasons for signup failures due to our terms and conditions. Thank you for your understanding.
Useful links
Sure Credit is a credit education and monitoring service that helps you understand and manage your credit. The content and tools provided by Sure Credit are for information and educational purposes only and do not constitute financial, legal, or credit advice. You should consult a qualified professional before making financial decisions. Your membership includes access to full 3-bureau credit reports and scores, dark web scans, real-time alerts, personalized action plans, and financial tools. Membership starts with a 14-day free trial. After the trial, a monthly fee of $39.95 applies. Cancel anytime.
We also offer a separate, free Loan Request feature available to all users. This service allows you to submit a request and be matched with independent, third-party lenders. You may receive one or more loan offers based on your credit profile. Participation is optional and does not affect your subscription.
Sure Credit is not a lender, does not provide loans, make credit decisions, or act as an agent, representative, or broker of any lender. We do not endorse or charge users for access to any loan product or offer. Our subscription service for credit education and monitoring is separate and billed at $39.95/month after a free trial.
Important Disclosures
APR DisclosureAPR ranges vary by lender and loan type: Cash advance loans: 200% - 1386%, Installment loans: 6.63% - 485%, Personal loans: 4.99% - 450%. Your lender will provide the exact APR and terms before you commit. Some lenders may not be subject to state APR limits.
Compensation DisclosureThis website is part of a for-profit referral network. We may receive compensation from lenders or partners, which may influence the loan offers shown. Not all lenders or offers are included.
Credit ImplicationsSubmitting a loan request does not impact your credit. However, matched lenders may run credit checks with one or more bureaus (Experian, Equifax, TransUnion), which could affect your credit score.
Tribal Lender NoticeSome lenders may be tribal entities, which operate under tribal or federal law, not state law. These loans may carry higher rates, and disputes may be resolved in tribal jurisdictions.
ExclusionsThe Loan Request feature is not available to residents of Arkansas, New York, New Hampshire, Vermont, or West Virginia. Loan availability and terms vary by lender and state law and may change without notice.